Returns & Exchanges
Not completely satisfied? No worries! We offer a hassle-free 30-day return policy because we want you to love your iThreadz purchase.
30 Days
Return window
100% Guarantee
Satisfaction promise
Easy Process
Simple returns
Fast Refunds
5-7 business days
Our Return Policy
30-Day Satisfaction Guarantee
We want you to absolutely love your iThreadz purchase. If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund.
✓ Eligible for Return
- Unworn and unwashed items
- Original tags still attached
- Returned within 30 days of delivery
- In original condition
- Defective or damaged items
- Wrong item sent by us
✗ Not Eligible for Return
- Items worn or washed
- Tags removed or damaged
- Returns after 30 days
- Damaged by customer
- Custom or personalized items
How to Return Your Item
Contact Us
Email returns@ithreadz.ca or WhatsApp us with your order number and reason for return
Get Authorization
We'll provide a return authorization number and shipping instructions
Package Item
Securely package your item with all original tags and materials
Ship Back
Send the package to our return address using the provided instructions
Get Refund
We'll process your refund within 5-7 business days of receiving the item
Exchanges
Need a Different Size or Color?
We don't offer direct exchanges, but we make it easy! Simply return your original item for a full refund and place a new order for the size or color you want.
💡 Pro Tip:
Place your new order first to ensure availability, then return the original item. This way you won't miss out on your preferred size or color!
Refund Information
Refund Timeline
Refunds are processed to your original payment method once we receive and inspect your returned item.
Return Shipping
We'll provide a prepaid return label for defective items or our mistakes.
Need Help with a Return?
Our customer service team is here to make your return process as smooth as possible. Contact us and we'll guide you through every step.
Return Address
iThreadz Returns Department
123 Queen Street West
Toronto, ON M5V 2A1
Canada
*Please contact us for return authorization before sending any items